1. Introduction

Click Theory Ltd DBA Kitehouse (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and services, including SMS communications, appointment reminders, customer support, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

2. Information We Collect

We collect information to provide and improve our services for all users.

Contact Information

We may collect your name, email address, phone number, mailing address, and payment details when you submit forms, request services, schedule appointments, or contact us.

SMS Records

We maintain records of your explicit SMS opt-in consent, including timestamps and subscription activity, for compliance purposes.

Non-Personal Information

We may collect IP addresses, browser type, device information, cookies, and website interaction data through analytics and tracking technologies.

Customer Communication Data

We maintain records of service inquiries, appointment information, support conversations, and communication history.

3. How We Use Your Information

We use your information to:

Provide, maintain, and improve our services.

Process transactions and send confirmations or invoices.

Send appointment confirmations and reminders.

Communicate regarding customer support, security updates, and service-related notifications.

Maintain compliance records related to SMS opt-ins, A2P 10DLC regulations, and opt-out requests.

4. SMS Messaging & Compliance

Click Theory Ltd DBA Kitehouse uses SMS messaging to communicate with users regarding service inquiries, appointment confirmations, reminders, and support updates.

Opt-In & Consent

Explicit opt-in consent is required before receiving SMS communications. We securely maintain records of how and when consent was provided.

Message Frequency

Message frequency varies based on user interactions and appointment schedules. Users typically receive between 3–5 messages per booked appointment.

By opting into the messaging program through
https://sweetapp.kitehouse.ca/opt-in-form
you consent to receive service-related SMS communications.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message. After sending STOP, you will receive a confirmation message and will no longer receive SMS notifications unless you opt back in.

Help Instructions

For support, reply HELP to any SMS message or contact us directly using the contact information below.

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

Information sharing to subcontractors in support services, such as customer service providers, is permitted only as necessary to provide services on our behalf.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, except for aggregators and providers of the text messaging services.

5. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information.

Your data is never disclosed to third parties or affiliates for marketing or promotional purposes.

We may share information only with trusted subcontractors and service providers that assist us with customer service, payment processing, technical support, or operational services. These providers may only use information as necessary to perform services on our behalf.

We may also disclose information if required by law or necessary to protect the safety, rights, or security of our users or business.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including secure authentication methods, encryption technologies, and regular security updates.

While we strive to protect your data, no method of electronic transmission or storage is completely secure.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to improve website functionality, analyze website traffic, personalize user experiences, and maintain security.

You may control cookie settings through your browser preferences. Disabling cookies may affect certain website features and functionality.

8. Your Rights & Choices

You have the right to:

Access your personal information.

Request updates or corrections to your information.

Request deletion of your personal data where applicable.

Withdraw consent for communications at any time.

Email Opt-Out

You may unsubscribe from marketing emails by clicking the “unsubscribe” link included in email communications.

SMS Opt-Out

You may opt out of SMS communications by replying STOP to any message.

9. Third-Party Links

Our website may contain links to external websites or third-party services. We are not responsible for the privacy practices or content of third-party websites. We encourage users to review the privacy policies of those websites separately.

10. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

By opting into our SMS services, you represent that you are at least 18 years of age.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, regulatory, or carrier requirement changes.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Click Theory Ltd DBA Kitehouse

Phone: +15877411818

Email: [email protected]

Website: https://sweetapp.kitehouse.ca/opt-in-form